At ugebet, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains precisely what personal data we collect, how we use it, who we share it with, and how you can exercise your rights as a player based in Indonesia.
Privacy at a Glance
These summary cards capture the most important principles of our Privacy Policy. The complete policy is detailed in full in the sections below.
All data transmitted between your browser and the ugebet Platform is protected by 256-bit SSL encryption. This applies to account logins, deposit and withdrawal requests, KYC document uploads, and all communication with our support team. No data travels in plain text.
ugebet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with the service providers essential to operating our Platform — payment processors, identity verification providers, and fraud prevention partners — and only under strict confidentiality agreements.
ugebet collects only the personal data that is genuinely necessary to operate a safe, compliant betting platform — registration details, payment data, and identity verification documents. We do not collect data that serves no operational or regulatory purpose, and we do not build marketing profiles beyond what is needed to deliver relevant promotions to our own registered players.
Our Know Your Customer process requires identity verification before we process withdrawals. Documents submitted for KYC are stored securely, used solely for verification and regulatory compliance, and are never shared with third parties outside of our licensed verification partners. Players can request information about their stored documents at any time.
As a ugebet player, you have the right to access the personal data we hold about you, to request corrections, to request deletion subject to our legal retention obligations, and to withdraw your consent to marketing communications at any time. All such requests are handled by our data team within 30 calendar days.
ugebet uses strictly necessary cookies to operate the Platform and analytical cookies to understand how players navigate our site so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time without affecting core Platform functionality.
In this Privacy Policy, the following terms carry the meanings assigned below:
2.1 ugebet collects the following categories of Personal Data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, mobile number, residential address (Indonesia) | Account creation, identity verification |
| Identity Documents | KTP (National ID), Passport, utility bill or bank statement | KYC compliance, age and residency verification |
| Financial Data | Bank account numbers (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (GoPay, OVO, DANA, ShopeePay, LinkAja), transaction history | Payment processing, fraud prevention, AML compliance |
| Usage Data | IP address, device type, browser, pages visited, session duration, betting history, game history | Platform operation, security monitoring, product improvement |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, dispute resolution, service improvement |
| Marketing Preferences | Email opt-in/out status, promotion participation history | Delivering relevant bonus offers to registered players |
2.2 ugebet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulation and with your explicit prior consent.
3.1 Directly From You. The majority of the Personal Data we hold is provided directly by you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion.
3.2 Automatically. When you access the Platform, our systems automatically collect certain technical data including your IP address, device identifiers, browser type and version, operating system, referring URL, and on-site behaviour (pages viewed, time on page, clicks). This data is collected via server logs and first-party analytics tools.
3.3 Via Cookies. ugebet places strictly necessary cookies on your device to maintain your login session and ensure the Platform functions correctly. We also use first-party analytical cookies to understand how players navigate the Platform so we can improve the user experience. See Clause 7 for full cookie details.
3.4 From Third Parties. We may receive data about you from our identity verification partners (to confirm the authenticity of KYC documents), our payment processors (to confirm successful transactions), and our fraud-prevention systems (to flag unusual account activity). All such data is handled in accordance with this Privacy Policy.
4.1 ugebet processes your Personal Data for the following specific purposes:
5.1 ugebet processes your Personal Data on the following legal bases, as recognised under applicable data protection frameworks:
6.1 ugebet does not sell, rent, lease, or trade your Personal Data to any third party. We share personal information only in the limited circumstances set out below, and always under strict confidentiality and data-protection obligations.
6.2 ugebet may also disclose Personal Data in a business-transfer context — for example, if ugebet is merged into or acquired by another entity, or if our gaming business is transferred in whole or in part. In such a case, the acquiring entity will continue to process your data in accordance with this Privacy Policy.
7.1 ugebet uses a small number of cookies and similar technologies on the Platform to provide a smooth and secure experience. We categorise our cookies as follows:
| Cookie Category | Purpose | Can the Category Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintains your login session, remembers your secure preferences, prevents fraud, and keeps the Platform operational. | No — these cookies are required for the Platform to function. |
| Functional | Remembers your chosen language, time zone, and interface preferences to personalise your experience. | Yes — disabling may affect visual personalisation but not core functionality. |
| Analytics (first-party) | Helps us understand how players navigate the Platform, which pages are used most, and where improvements are needed. Data is aggregated and non-personally identifiable. | Yes — but data may be anonymised rather than fully stopped. |
7.2 ugebet does not use third-party advertising cookies, remarketing tags, or cross-site behavioural tracking on the Platform. We do not track you across other websites.
7.3 You can manage or delete cookies through your browser's settings at any time. Please note that if you disable strictly necessary cookies, you may not be able to log in or access your account. For instructions specific to your browser, refer to the help documentation of the browser you are using.
8.1 ugebet retains your Personal Data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as is required by law.
8.2 Where data is no longer required, we take commercially reasonable steps to delete it or to anonymise it so that it can no longer be linked to you individually. Aggregated, anonymised data may be retained for business analysis purposes without limitation.
9.1 ugebet employs a multi-layered security framework to protect your personal information, consisting of the following measures:
9.2 While ugebet takes all commercially reasonable measures to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. ugebet cannot guarantee absolute security. If we become aware of a data breach affecting your personal data, we will notify you in accordance with applicable law and our regulatory obligations.
10.1 As a ugebet player, you have the following rights in relation to your personal data, exercisable at any time by contacting our data team at the address in Clause 14:
10.2 We will respond to all data-subject requests within 30 calendar days. Where a request is manifestly unfounded, excessive, or repetitive, we reserve the right to charge a reasonable administrative fee or refuse to comply, as permitted by law.
10.3 To protect your account security, we may request additional identity verification before actioning a data-subject request. This is a security measure, not an attempt to deny you your rights.
11.1 ugebet is strictly restricted to adults aged 21 years and over. The Platform is not directed at, and ugebet does not knowingly collect personal data from, any person under the age of 21.
11.2 If ugebet discovers that an account has been opened or that personal data has been collected from a person under 21 years of age, we will take immediate action to: (a) close the account; (b) delete or anonymise the associated personal data; and (c) forfeit any funds in the account in accordance with our Terms & Conditions.
11.3 If you believe that a minor has accessed the Platform or registered an account using your device or credentials, please contact our support team immediately so that we can take the appropriate action. Parents and guardians are strongly encouraged to supervise underage internet usage and to utilise parental-control software.
12.1 ugebet operates as an internationally licensed platform. As a result, some of the personal data we process may be stored and processed outside of Indonesia, including on servers located in jurisdictions that may have different data-protection laws than those applicable in your country of residence.
12.2 Wherever your data is transferred internationally, ugebet takes reasonable steps to ensure that it receives an adequate level of protection. This includes using contractual safeguards such as standard data-protection clauses, verifying that service providers maintain equivalent security standards, and applying encryption and pseudonymisation where appropriate.
12.3 By using the ugebet Platform and providing your data to us, you acknowledge and consent to the international processing and transfer described in this Clause, in accordance with applicable law.
13.1 ugebet reserves the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our data-processing practices, applicable legislation, or regulatory requirements. Where an amendment is material, we will notify registered players by email and/or through a prominent notice on the Platform at least 14 days before the changes take effect.
13.2 Your continued use of the Platform following the effective date of an amendment constitutes acceptance of the revised Policy. If you do not agree with any change, you may close your account and request deletion of your personal data, subject to our legal retention obligations.
13.3 The version of this Policy in force at the time of any relevant event shall govern the resolution of any matter arising from that event.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of the rights described in Clause 10, please contact ugebet's data privacy team:
14.2 If you believe ugebet has not addressed your concern satisfactorily, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction or with the regulator overseeing our international gaming licence. We will always aim to resolve any concern you raise directly before you need to escalate it externally.
Review our Terms & Conditions to understand your rights and obligations as a player, or visit our Responsible Gaming page to explore the tools we provide to keep your play safe and controlled.